Refund Policy

1. Digital services

SnapStick.ai provides digital services and AI-generated content. Due to the nature of digital goods, all sales are generally considered final once the service has been delivered or credits/tokens have been used.

2. When refunds may be granted

We may issue a refund, at our discretion, in the following cases:

• A technical error prevented you from accessing or using the paid features.
• A duplicate or accidental charge occurred.
• The service was unavailable for a prolonged period after purchase.

3. When refunds are not granted

Refunds are generally not provided in the following situations:

• You are dissatisfied with the style or appearance of AI-generated results.
• Credits/tokens have been partially or fully used.
• Results did not meet subjective expectations.
• You forgot to cancel a subscription before renewal (if applicable).

4. How to request a refund

If you believe you are eligible for a refund, please contact us within 24 hours of the purchase and before using a significant portion of the paid features.

Contact us at: info@snapstick.ai
Please include your account email, transaction date, and a brief description of the issue.

5. Processing time

Approved refunds are processed through our payment provider (Merchant of Record). Processing times may vary depending on your payment method and financial institution, typically taking 5–10 business days.

6. Chargebacks and disputes

If you have an issue with a charge, please contact us first. Filing a chargeback without contacting us may delay resolution and can result in account restrictions.

7. Subscriptions (if applicable)

If the Service offers subscriptions, you may cancel future renewals at any time. Cancellation stops future charges but does not automatically refund payments already made, unless required by applicable law.

8. Legal rights

This Refund Policy does not affect any mandatory rights you may have under applicable consumer protection laws. Where local law requires a refund or cancellation right, we will comply with those requirements.

9. Contact

For any questions regarding refunds or billing, contact us at: info@snapstick.ai

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